---
title: Error messages
description: A lookup table of error strings the product shows, and what to do about each.
category: reference
order: 2
last_verified_at: 2026-04-29
status: published
---

# Error messages

This page collects the error messages Telereader shows users,
sorted alphabetically. Each entry has the exact string, what
happened, and what to do next. The strings come from the
codebase — not from this document — so when the app changes a
message, the docs are updated to match.

## Account created but we couldn't open checkout. Try the Subscription page.

Your account was created and you are signed in, but the
follow-up to the payment screen did not open. The account is
real and ready; only the checkout window failed.

**What to do:** open the Subscription page from the menu and
start the checkout from there.

## Password must be at least 8 characters.

The password you entered during sign-up or password reset is
shorter than the minimum length.

**What to do:** pick a longer password and try again.

## Sign-in failed. Check your credentials.

The email and password combination you entered did not match
any account.

**What to do:** confirm the email is the one on the account,
retype the password, or use the magic-link option from the
sign-in page.

## Sign-up failed. Try again.

The sign-up request did not complete. The account was not
created.

**What to do:** retry the sign-up. If it keeps failing on the
same input, the bug tracker at
[github.com/aybabtme/telereader.ai/issues](https://github.com/aybabtme/telereader.ai/issues)
is the right place to file it.

## Signed in, but we couldn't open checkout. Try the Subscription page.

You signed in successfully, but the follow-up to the payment
screen did not open. Your sign-in is good; only the checkout
window failed.

**What to do:** open the Subscription page from the menu and
start the checkout from there.

## We couldn't generate this right now. Your credit wasn't used.

The reader tried to generate audio for the reading and
something went wrong. The reader stopped before any work was
billed.

**What to do:** try again — most causes are transient. If the
same reading keeps failing, the
[bug tracker](https://github.com/aybabtme/telereader.ai/issues)
is the place to tell us, with the title of the reading.